Cancellation & Refund Policy
Canceling renewal stops future periods; a refund returns an amount already paid. Mandatory legal rights take priority over this policy.
1. Stop renewal
2. Workspace refunds
We honor statutory withdrawal and refund rights for unused purchases. Once service starts, we assess the delivered portion and refund the unused period. Monthly and annual refunds use the amount and tax actually paid; an annual discount is not retroactively replaced with monthly list prices. Paid access ends for the refunded period.
The general Korean statutory withdrawal period is seven days from the legally prescribed starting point, such as receipt of contract information. Restrictions for delivered services or digital content apply only where legal conditions are met; rights for separable undelivered portions are not categorically excluded. Rights for misdescribed or nonconforming services remain.
3. Prepaid hamke AI
Request a refund of unused credit. We calculate the remaining payment and VAT using each original order’s exchange rate and amount paid. Legitimate provider costs already incurred are deducted; errors and duplicate charges are corrected regardless of use.
Pending AI reservations are reconciled against provider cost first. Uncertain requests are not automatically repeated or double charged. A cancellation or chargeback after use may leave an amount to reconcile and temporarily suspend managed AI.
4. Direct provider payments
Your own subscriptions, API charges and enabled extra usage follow the relevant provider’s refund rules. A hamke cancellation or refund does not cancel those subscriptions.
5. Request and processing
Email info@hamke.ai with your workspace, registered email, order ID and refund scope. Never send card numbers, passwords or API keys. We verify authority, unused value and pending costs, explain the calculation and refund through the original payment method. Statutory refund deadlines apply; card issuer posting time may vary. Request review of a dispute through the same address.